ATTENDEE FREQUENTLY ASKED QUESTIONS
(For Exhibitor FAQs, click here)
REGISTRATION
When will registration open? What are the registration rates?
Registration is open! Registration rates can be found on the Registration Information page.
What does my registration fee include?
Registration fees include access to all learning activities Sunday through Tuesday, admission to the Association Solutions Marketplace (expo hall), evening receptions on Saturday and Tuesday evenings, and transportation between official hotels, the Los Angeles Convention Center, and the venues for official evening events. Registered attendees will also receive access to all available session handouts, attendee roster, as well as one day of session recordings – you pick the day.
Meals included are: lunch in the Expo Hall Sunday and Monday, and lunch prior to the General Session on Tuesday, food and beverage at the Saturday and Tuesday evening events, and morning and afternoon beverages Sunday through Tuesday. New this year – available to all registered attendees – Breakfast in Bed on Tuesday, August 24th, hosted by Montreal. Just stop by their hospitality desk by Registration to sign up.
I am not a member of ASAE & The Center but my co-worker is and cannot attend. Can I use their membership to register at the member rate?
Membership in ASAE & The Center is individual and non-transferable to others. However, association professionals registering for the meeting as a non-member will receive a complimentary one-year membership in ASAE & The Center!
Who can attend the Annual Meeting & Exposition?
The Annual Meeting & Exposition is open to association professionals, federal government employees, higher education educators, independent consultants, corporate meeting planners, and attorneys. Meeting registration is only open to those industry partners (i.e., suppliers) who exhibit, speak at a session, or serve on ASAE & The Center’s Board of Directors or on a council/committee. This ensures a high buyer/seller ratio. ASAE & The Center reserve the right to refuse ineligible registrations. Please do not hesitate to contact Joy Mason (jmason@asaecenter.org) with any questions or concerns regarding this policy.
Will I receive a confirmation of my registration?
A confirmation of your registration will be sent to you via email immediately upon registering on-line or via phone. The confirmation will come from the email address registration@asaecenter.org, so please add this address to your “safe list.” Please note this is an HTML-based email, so if your settings do not allow receipt of this type of email, please contact us at registration@asaecenter.org. For registrations made with payment by check, please allow two weeks for processing; confirmation of registration will be sent via email immediately upon processing. If you do not receive confirmation after 30 days, please do not hesitate to contact our service center at 202-371-0940 or 888-950-2723.
Will I be refunded if I have to cancel my registration?
We’ll be sorry that you won’t be able to join us for this exceptional learning and networking experience! However, we understand that things happen so if you simply can’t attend, please notify us in writing by July 30, 2010. Refunds will be processed less a $75 administrative fee. No refunds will be made after July 30, 2010 or for no-shows. Cancellations may be submitted via email to registration@asaecenter.org, via fax to 202-842-1109, or via mail to Joy Mason, ASAE & The Center, 1575 I Street NW, Washington DC 20005. The Food & Wine Classic is a fundraising event, and therefore we are unable to refund tickets purchased. However, tickets are fully transferrable.
Substitutions may be made at any time. If you are unable to attend but someone else from your organization can come in your place, please notify us in writing via email at registration@asaecenter.org.
I am bringing my family with me; will there be activities for them to enjoy?
Family and friends will LOVE Los Angeles – so invite them to join you! A special spouse/guest registration price of $245 is available if you register by July 30, 2010 ($345 if registered after July 30, 2010) is available which includes: Evening events on Saturday and Tuesday and conference general sessions and admittance to the Expo Hall on Sunday and Monday! Please note that guests are those individuals who are not in the industry and must be 18 years of age or older.
I am a member of the press – do you have press registration?
ASAE & The Center welcomes the professional editorial staff (including photographers and camera crews) of print, online, and broadcast media at most of their conventions, conferences, symposia and educational seminars.
Complimentary registrations are extended to the “working media” for most meetings with the same amenities as other full-price registrants. Other publication staff (non-editorial positions, such as advertising directors and advertising representatives) may attend only as part of exhibitor staff and must pay the full registration fees.
For more information, contact our PR department at jkonysz@asaecenter.org.
HOTEL/TRANSPORTATION
What hotels have been reserved? What are the rates? Which is the headquarters hotel?
This year there are a total of 11 hotels with rates ranging from $185 - $339. ASAE & The Center does not name an official headquarters hotel. Please refer to the Housing/Transportation page for hotel information and rates.
Can I make my hotel reservations now?
Housing for the meeting is open through our official housing company, Expovision on the Housing/Transportation page. Please note that you MUST register to attend the meeting in order to reserve a hotel room.
Will I receive a confirmation of my housing reservation?
A confirmation of your reservation will be sent to you via email, fax, or mail within 72 hours of receipt. The confirmation will come from the official housing company, Expovision, at email address asaecenterhousing@expovision.com, so please add this address to your “safe list.” Please note this is an HTML-based email, so if your settings do not allow receipt of this type of email, please contact us at asaecenterhousing@expovision.com. Only one confirmation will be sent, so please be sure to watch for it. Please note that the confirmation will NOT come directly from the hotel at which you will be staying.
Will I be refunded if I have to cancel my room reservation?
We’ll be sorry that you won’t be joining us. Your room reservation will be refunded in full if notice is received in writing by July 20, 2010. Commencing July 20, 2010, we regret that your housing deposit is non-refundable. Failure to check-in on the scheduled date of arrival will result in the loss of your housing deposit and the cancellation of your room for the remainder of the stay. Cancellations may be submitted to asaecenterhousing@expovision.com, via fax to 703-205-0235, or via mail to ASAE & The Center 2009 Annual Meeting Housing Office, c/o Expovision, 3141 Fairview Park Drive, Suite 550, Falls Church, VA 222042. Please note, sending your room cancellation request directly to ASAE & The Center does not guarantee processing of the request. Please send your request directly to Expovision, ASAE & The Center’s official housing company.
Are there any airfare discounts?
Everyone’s looking to save a little money and stretch their dollar a bit further this year, so we’re doing our best to help make that a possibility. Now you can get to the Annual Meeting & Expo a little cheaper by taking advantage of the some great cost-cutting offers. Please see the Airline Deals page for full details.
Will transportation be provided during the conference?
Complimentary transportation will be provided to the Convention Center from the official hotels, except for those within walking distance (Luxe Downtown City Center, JW Marriott Los Angeles, RitzCarlton), and between all hotels and venues for the official evening events (note that on Tuesday evening, no transportation will be provided from the Omni Los Angeles at California Plaza, and limited service from the Westin Bonaventure Hotel & Suites, Marriott Los Angeles Downtown, Millennium Biltmore Hotel, and Hilton Checkers, as they are all in walking distance from the event) .
Ground transportation between the airport and hotels is NOT provided on a complimentary basis. Information on airport shuttles, taxi cabs and rental cars can be found on the Housing/Transportation page.
EXPO
Is the Association Solutions Marketplace (Expo Hall) really open only two days this year?
And the survey says…Both attendees and exhibitors asked us to shorten the number of days the show is open, but lengthen show hours. In response to this, the Association Solutions Marketplace will be open on Sunday from 10:00 a.m. – 1:30 p.m. with an added 90 minutes to make appointments, or attend sessions. The choice is yours. On Monday the show floor is open from 10:00 a.m. – 1:30 p.m.
Are there other ways for me to connect with vendors/clients?
We know you might not be able to get all your questions answered during exhibit hall hours, so we’ve created our NEW Business Connections Lounge! Schedule a private product demo, present your RFP, or just catch up with your favorite sales associates in our exclusive Business Connections Lounge. Think of it as a warm and inviting hospitality suite where you can connect with exhibitors one-on-one outside of the hustle and bustle of the tradeshow floor.
Exclusive access will be granted to attendees with confirmed connections made through our Registration Service Center (RSC) and exhibitors!
EVENTS
What night is the open evening for entertaining clients and exploring Los Angeles?
There are no official scheduled events on Sunday evening. So have fun exploring all that is fabulous in Los Angeles!
What is the ASAE & The Center Food & Wine Classic on Monday night?
The Classic is a fundraising event bringing entertainment and the epicurean delights of our hospitality partners all under one roof! The event will raise money for The Center for Association Leadership, while providing an exceptional experience. A separate registration fee is required. Learn more about it.
Can I buy individual additional event tickets for the Saturday opening reception, or the Tuesday closing reception? What is the cost?
Individual tickets for these events are available onsite only; they are not available for purchase in advance. Tickets may be purchased for $75 for members of ASAE & The Center and $100 for non-members; tickets for young adults (ages 12-20) are $35; tickets for children ages 11 and under are $12. Please note that if these guests are already registered under the spouse/guest program, these events are included in their registration and do not need to be purchased.
Is there a CAE Breakfast? Is it only open to CAEs?
The 50th Anniversary CAE Breakfast Celebration will be the morning of Sunday, August 22, 2010. New CAEs receive a complimentary ticket to the breakfast. All other CAEs and guests may purchase a ticket for $35 upon registering. If you have already registered, please log in to the Registration Service Center to add a ticket.
How can I give back to the Los Angeles community while attending the Annual Meeting?
ASAE & The Center’s social responsibility activities in Los Angeles will support the tremendous work of the Midnight Mission. With four activities to choose from you have the option to register and participate or make a charitable donation. 100% of the registration fees for these events will be donated to the Midnight Mission. To learn more about the events supporting the Midnight Mission visit the Charitable Events page.
Are there any tours of Los Angeles available?
Yes, there are UN-Session Learning Guided Tours of LA on Tuesday afternoon from 2:45-5:30 p.m. These tours are one of the activities to support the Midnight Mission and require a separate purchase of $35. 100% of the registration fees for these events will be donated to the Midnight Mission.
There are five tours to choose from:
• EDU Hollywood: Universal Studios Hollywood Experience
• EDU Camp: LA Sports 101
• EDU LA: Hollywood Paparazzi
• EDU Culture: Downtown’s Art, Music & Architecture
• EDU Shopping: LA Fashion District
You may select a tour upon registering, or if you have already registered, please visit the Registration Service Center to add a ticket.
GENERAL
What is the dress code?
We want you to be comfortable so you can enjoy your meeting experience! Therefore, business casual dress is strongly encouraged. We suggest bringing a light sweater or jacket with you during the day as meeting rooms are air conditioned.
Will all conference programming be held at the Los Angeles Convention Center?
The majority of programming will be held at the Convention Center unless otherwise noted. Locations for all events not being held at the Center will be noted in the schedule of activities.
How can I become a speaker at the Annual Meeting?
At this time, the program at the 2010 Annual Meeting is finalized. Proposals were due by December 4, 2009 – we’re sorry you missed this deadline. However, you are still welcome to submit a session proposal at http://www.asaecenter.org/Forms/ProgramProposal/index.cfm. This online form allows you to submit your ideas not only for Annual Meeting but for all other programs that ASAE & The Center holds throughout the year. Thanks for your interest in delivering quality learning to our members! If you have specific questions about getting involved as a speaker with ASAE & The Center, please contact our learning department, CenterU, at centeru@asaecenter.org
How many CAE hours will I earn by attending the Annual Meeting? CMP Credits?
Attendees may earn up to 18 CAE hours by attending the Annual Meeting & Exposition. For the CMP designation, you may earn 11.25 hours for certification and recertification.
Is child care available?
Kiddie Corp will provide activities for our Youth/Teen participants on a per-hour fee basis. Program activities will take place at the Youth/Teen Lounge.
KiddieCorp will provide their expert child care services for infants and toddlers , ages six-months to three-years old, and for children ages four-to-twelve years old. Many activities have been planned to keep your children engaged and to excite them.
Both the Youth/Teen Activity Lounge and ChildCare Suite will be located at JW Marriott Hotel Los Angeles, at LA Live.
To register for childcare visit KiddieCorp.
Please note that no one under the age of 18 is permitted in the exhibit hall at any time. Thank you in advance for your cooperation.
When will award recipients/CAEs/fellows/board/etc. be recognized?
All recognitions will be made during the General Sessions.
Sunday’s Opening General Session: Seven Lessons for Leading in Crisis with keynote speaker, Bill George, will feature presentations of the Key Awards, Academy of Leaders, and the Professional Award.
Monday’s General Session: A View of the Industry – A Celebration and Future Focus! will recognize the 50th Anniversary of the CAE (including introductions of the 2010 Class of CAEs), ASAE & The Center’s Fellows, the DELP Class of 2010-2012, Alliance Partners, and Associations Make a Better World awards. Monday’s awards and session will be hosted by The View’s Joy Behar.
At Tuesday’s General Session: Mojo: How to Get it, How to Keep it, How to Get it Back if You Lose it, both the 2009/2010 ASAE & The Center Boards and the incoming 2010/2011 ASAE & The Center Boards will be recognized. Tuesday’s keynote presenter is Marshall Goldsmith. For a full list of award ceremonies, visit the Awards page.
Where will lunch be served on Tuesday since the Association Solutions Marketplace (Expo Hall) will be closed?
Please join us for lunch on Tuesday, August 24th in Hall K prior to the Closing General Session: Mojo: How to Get it, How to Keep it, How to Get it Back if You Lose it with Marshall Goldsmith. Lunch will be served from 12:15-1:00 p.m. The keynote presentation will begin promptly at 1:00 p.m. and conclude at 2:15 p.m.
What are Deep Dive Discussions?
Before you celebrate one last night in Los Angeles, roll up your sleeves, dig deep, and talk about the issues you are facing with like-minded colleagues. Take part in these in-depth facilitated discussion sessions where tight knit conversations will help you formulate ideas and solutions. Session topics are currently being developed and will be announced before the meeting and will be held Tuesday, August 24 from 2:45-5:00 p.m.
Is there parking near the Los Angeles Convention Center?
Yes, parking is available near the convention center. Parking at the Los Angeles Convention Center is $12.00/day (no in/out privileges). Please see this document with driving directions to the LA Live area that highlights nearby parking garages.
My question is not here! Who should I contact?
We’re sorry that we could not anticipate your needs. Please email us at annualmeeting@asaecenter.org so we can assist you!